Privacy Policy

Information you give us.

• Account details: name, email address, password (stored hashed by our authentication provider), and the role you select (tenant, property manager, or staff).
• Location context: the ZIP code and county you enter so Faira can apply the right local rules.
• Questions you ask Faira and the answers you receive.
• Letters, documents, and notes you draft or upload in the app.
• CRM data you enter if your plan includes it: contact names, email addresses, pipeline stages, case notes, and messages you send through FairSync.
• Payment details, which go directly to Stripe. We never see or store your full card number.
• Email address and referral details if you join a waitlist or referral program.

Information collected automatically.

• Standard server logs: IP address, browser type, pages requested, timestamps, and error details.
• For visitors who try Faira without an account, a one-way hashed (salted SHA-256) version of your IP address, used only to enforce the free-question limit. We do not store the raw IP for this purpose and cannot reverse the hash.
• Session and local storage in your browser to keep you signed in and remember your onboarding answers. We do not use advertising cookies or third-party trackers.

• To answer your questions, draft your letters, and run the features you ask for.
• To operate your account, process subscriptions, and send transactional email (receipts, password resets, letter deliveries).
• To improve Faira. Questions and answers are reviewed by FairSync staff to identify gaps in our knowledge base. Approved question-and-answer pairs may be generalized, stripped of identifying details, and added to Faira’s reference material so future answers are better. We do not use your data to train third-party AI models.
• To keep the service secure: rate limiting, abuse detection, and audit logs.
• To comply with law and enforce our Terms of Service.

When you ask Faira a question, your question text, your county, and the relevant excerpts from our law database are sent to Anthropic, our AI model provider, which generates the answer. The same applies to the AI letter enhancer. Anthropic processes this data under its commercial API terms, which prohibit using customer API data to train its models.

Faira provides educational compliance information. It is not a lawyer, and its answers are not legal advice. Answers can be incomplete or wrong. Always verify against the cited sources and consult a qualified housing attorney or your local fair-housing agency for decisions that matter.

Coverage. At launch Faira answers from federal law and Oregon state and county law. If you are outside Oregon, Faira will tell you that local coverage is not yet available rather than guessing.

We share data only with the providers below, only to deliver the service, and under contracts that restrict their use of it.

We do not sell personal information and we do not share it with advertisers or data brokers.

• Account data: for as long as your account is open, then deleted within 30 days of a verified deletion request.
• Faira questions and answers: retained while your account is open for your history and for knowledge-base review. Anonymous demo questions are retained with a hashed IP only.
• CRM automation run logs: pruned automatically after the retention window shown in the app.
• Billing records: retained as required by tax and accounting law (generally 7 years).
• Server and security logs: typically 30–90 days.

You can:

• Access, correct, or export your account data from the dashboard or by emailing us.
• Delete your account and associated data by emailing us from the address on the account.
• Opt out of non-essential email using the link in any message. Transactional email (receipts, security notices) cannot be opted out of while your account is open.

Oregon residents have rights under the Oregon Consumer Privacy Act, and California residents under the CCPA/CPRA, including the right to know, delete, and correct, and the right not to be discriminated against for exercising those rights. We honor these requests for all users regardless of location. We will respond within 45 days.

All data is encrypted in transit (TLS) and at rest. Database access is restricted with row-level security so each account can only read its own records. API keys for our providers are held server-side and never sent to your browser. Access to production systems is limited to FairSync staff who need it. No system is perfectly secure; if we learn of a breach affecting your data we will notify you as required by Oregon law.

FairSync is for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, contact us and we will delete it.

We will post any changes here and update the effective date. For material changes we will also notify account holders by email before the change takes effect.

FairSync, a KPT Social product
Hillsboro, Oregon
Email: privacy@fairsync.ai
Phone: (971) 431-7502